Frequently Asked Questions

Your privacy matters. Confidentiality has limits required or permitted by law, including certain safety and reporting situations. Your counselor will explain these limits and professional consultation during your intake. If you want us to communicate with someone involved in your care, ask about a release of information.

Children ages 17 and younger must be accompanied by an adult age 18 or older in the waiting room. Before bringing a child into your own session, talk with your counselor about privacy and whether it is appropriate.

Sessions are billed for 45 minutes within a one-hour appointment window.

You and your counselor will discuss a schedule that fits your needs, availability, and resources.

You will discuss goals during your first sessions and review progress together. You can raise questions or request changes at any time.

Bring your insurance card and chosen payment method. A notebook or a way to take notes may also be helpful.

See our Payments & Insurance page for information about payment options. Our front office can discuss options for your preferred therapist. You can indicate your payment preference on the appointment request form.

The card you place on file when you complete your intake forms is used for insurance copays or self-pay sessions.

Tell us who you would like to work with. Our team will explore that option based on the counselor’s availability and your payment or insurance arrangements.

We want to ensure that you are getting the treatment and care that you desire. If the need should arise to change counselor, our team will work with you to consider the best option forward.